DTP


 
Lively discussions on the graphic arts and publishing — in print or on the web


Go Back   Desktop Publishing Forum > General Discussions > Software

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 04-03-2008, 01:39 AM   #1
LoisWakeman
Staff
 
LoisWakeman's Avatar
 
Join Date: Jan 2005
Location: Uplyme, Devon, England
Posts: 1,402
Exclamation Do you use Outlook and AVG?

If you do, be aware that AVG's email scanner in Outlook can cause problems by deleting legitimate messages altogether without warning.

I'd been having this problem intermittently for months, and yesterday I snapped and spent half a day tracking it down.

Symptoms: you suddenly stop receiving expected email from certain addresses (which can be trusted ones), but if you watch Outlook closely during a send/receive, you can see messages flashing up at the top of the Inbox then disappearing. (And also hear the telltale "bong" or whatever alert you have set.)

Previously, I always left copies of messages on the server for three days so I had a backup, by using the webmail interface to see what was there. But now I have turned off the scanner and all seems to be back to normal.

This particular problem was with Outlook 2003 and AVG 7.5 Pro - but from what I've read, any email virus scanner can cause problems by interfering with the mail conversation with any version of Outlook.

If you turn off the scanner, it is perhaps a wise precaution to turn off the reading pane in the Inbox view, although I only get 2 or 3 virus-infested messages a month these days.

I was also advised by an MVP to run Outlook using this switch to turn off any view setting that might cause problems (but haven't done so!):

outlook.exe /cleanviews
LoisWakeman is offline   Reply With Quote
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Microsoft Outlook Express dthomsen8 Software 8 08-24-2007 08:22 AM
Odd email sending problem in Outlook 2003 LoisWakeman The Corner Pub 1 04-30-2007 09:11 AM
Winzip for Outlook terrie Software 11 03-03-2005 01:53 PM


All times are GMT -8. The time now is 10:37 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Contents copyright 2004–2014 Desktop Publishing Forum and its members.