Trouble with Gateway

[Bill Murmann]

I've owned a Gateway PC for about three years. Recently, I ordered additional memory to increase my RAM.

Gateway, however, sent the wrong part. The memory module they sent doesn't fit in my computer. I can't use it.

Because I've had the part for over 30 days, however, Gateway's "customer service" department refuses to replace the part and refuses to refund my money.

I paid $80, plus shipping and tax. They sent the wrong part. And now they won't allow me to return the part and won't refund my money. They are ripping me off.

I spoke with a supervisor in Gateway's customer service department--to no avail. I called their public relations department and got voice mail. So far, no one has returned my call.

I can't believe that Gateway is doing this. I'd appreciate any suggestions for how to deal with this.

--Bill