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Old 03-31-2007, 08:59 AM   #1
Bill Murmann
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Join Date: Feb 2005
Location: Northeast Ohio
Posts: 139
Default IE7 Caused Two Computer Crashes

Right after Christmas, I purchased a new Hewlett-Packard (HP)computer that came with the XP Pro Media Center operating system and Internet Explorer 6.

In January, I set it up, installed my software, and spent hours transfering work files from Word, Publisher, and Paint Shop Pro from my old computer to my new system.

Right afterwards, Windows Update installed the new Internet Explorer 7 on my computer. A few days later, my system crashed. The only way HP tech support could get it operating again was to restore it to its factory defaults, which wiped all my software and files off my system--including about $50,000 worth of classified advertising from one of my customers.

Fortunately, I had backups on everything and went through the process again of installing all my software, all my business files, etc. on my new computer. It took hours and hours of work.

About a week later, the system crashed a second time, with the same result--all my user installed software and files were wiped out because the only way to get the computer running again was to restore it to factory defaults.

The HP tech support people spent several hours on the phone with me after both crashes in an effort to save my software and files. Nothing would work, however.

After the second crash, the HP tech support manager told me that they had pinpointed IE7 as the cause of the crashes. He advised me to use IE6 on my system and not to allow Microsoft to install IE7 through Windows Update until whatever was causing the crashes was fixed.

I've done that and now my system seems to be stable and working OK with IE6.

Two days ago, HP tech support e-mailed a 16-page document describing problems with IE7 and offering technical advice on how to fix them. Most of the fixes involve editing the Registry--which makes me very nervous.

I think I'll stick with IE6 for the time being.

The ironic thing about all this is that I deliberately purchased a new computer with the XP Pro operating system because I was leery of getting Windows Vista...

--Bill
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