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Old 11-24-2007, 07:58 AM   #1
Richard Waller
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Join Date: Aug 2005
Location: Goring-by-Sea, West Sussex UK
Posts: 732
Default Email Do's and Don'ts

A new book reviewed in the Daily Telegraph today - Send: the How, Why, When - and When Not - of Email.

Not anything new but good for passing out to newbe's. Anyone who works in an office will benefit from this zippy guide to Email etiquette. "On Email people are not quite themselves" write the authors. "They are angrier, less sympathetic, less aware, more easily wounded, even more gossipy and duplicitous." Add to that the instant pleasure of clicking "Send" and that an apology by Email "trivialises" the offence, and we are in trouble.

Write grammatically; avoid abbreviations, explanation marks, emoticons, and capitals; never write "Hiya Professor!". Instead fill up the forbidding white screen with pleasantaries: "Dear", "Thank you", "Best Wishes", "Best", "Bestest" will give the recipient that warm, special feeling.

Richard Waller
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