mac - time machine & networking questions

[terrie]

ann: Hmm, do they know how to log into the router and set up their username and password and other account details?

I'm going to guess that the answer to that would be a resounding...no...'-}}


>>And then go into the Airport setup on the Mac to change the network info so that the Airport/Time Capsule knows it's no longer the router.

I didn't really think about the fact that the AirPort/TC was a router until after I'd sent the instructions on how to set up the old router. I had told them that they might need to set something into Bridge Mode (wasn't sure if it were the dsl modem or the old router because it's been so long since I'd done anything like that) and that they'd need to contact their ISP. I think that's what sent them over the edge of "this is wayyyy tooo complicated for me"...'-}}

Given what I know, I suspect that whoever they had in to set up their current system, probably set up the AirPort/TC properly for them--no way really to know that of course...

Just got an email from them and thank goodness, they did touch base with CapTel's customer support. The CapTel phone has a "caption" button that you can turn on/off. If it's set to on, then captioning is enabled and when the handset is picked up, the phone is connected automatically to the captioning center and if the caption button is off, then the phone works like a regular phone and there is no connection to the captioning center. The tech person suggested that when they are online, to turn the caption button off because apparently that is actually the on/off switch for the phone's modem--my guess is that when the caption button is not lit, the phone isn't polling so there shouldn't be the online response time lag they've noticed since they installed the phone.

They are testing it now...given the randomness of what she terms "constipation" of their online response time, I figure they will need to see how things go over a couple of days or so to really see if that does the trick. I suspect that if their broadband speed tier were higher (higher than the 6Mbps that they now have), it probably wouldn't be an issue. I still think that the ethernet switch would be a good idea and I've asked her to ask the CapTel tech to see what she thinks...

I'll keep you posted...

Terrie