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Old 05-26-2005, 12:49 AM   #1
ferdy
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Default Printer problems in all Small Business Office 2003

This is probably rather mundane for most of you clued up people, but I am desperate to try to get some help with this problem: no one on the Microsoft discusions forums seems to believe me, are sceptical or rather dismissive, and HP customer services say it is not their problem & contact MS. In the MS discussion forums, however, I have seen recently several instances of other correspondents, users of all Ofice programs & XP referring to this same problem with other makes of printer - Epson, Lexmark. I run a small secretarial business, and this problem is seriously damaging my reputation with my clients.
My set up is - I have Small Business Edition Office 2003 SP2 XP on a recently constructed bespoke computer, which is fantastic in all respects. Bags of memory etc. I also have a HP officejet 5510 office jet printer. In addition I have an old HP 810C, which has done faithful service for me for nearly 5 years connected to my previous computer which ran on Windows 98 with Office 2000. Everything was printed perfectly using the 810C and the old computer, but my business outgrew them and I purchased the new compuer and printer. My problem is that when I try to print from my new printer, the colours are dull, muddy and just no WYSIWYG. Cartridges, self test, latest printer drivers, monitor etc - the whole shooting match is bob onn but when I try to print what looks exactly as my client wants when I show them the final proof document on the TFT, it comes out looking awful. I have have run a test using my old printer on the new set up and the result is the same. I have been told by my computer supplier & HP that this is a bug and that MS is supposed to be fixing it. The supplier told me that they have a client who runs a printing business who had this problem so badly that he had to revert to 2000. Does anyone out there have any suggestions or even have they heard of this? Any help gratefully received.
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Old 05-26-2005, 05:12 AM   #2
PeterArnel
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It does seem strange - if as u say the print test is ok.
Have u tried printing out from a programme which isnt MS - say a pdf and seen what that looks like???
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Old 05-26-2005, 05:14 AM   #3
ktinkel
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Quote:
Originally Posted by ferdy
… I have Small Business Edition Office 2003 SP2 XP on a recently constructed bespoke computer, which is fantastic in all respects. Bags of memory etc. I also have a HP officejet 5510 office jet printer. In addition I have an old HP 810C, which has done faithful service for me for nearly 5 years connected to my previous computer which ran on Windows 98 with Office 2000. …

My problem is that when I try to print from my new printer, the colours are dull, muddy and just no WYSIWYG. Cartridges, self test, latest printer drivers, monitor etc - the whole shooting match is bob onn but when I try to print what looks exactly as my client wants when I show them the final proof document on the TFT, it comes out looking awful. I have have run a test using my old printer on the new set up and the result is the same. I have been told by my computer supplier & HP that this is a bug and that MS is supposed to be fixing it. The supplier told me that they have a client who runs a printing business who had this problem so badly that he had to revert to 2000. Does anyone out there have any suggestions or even have they heard of this? Any help gratefully received.
Ouch. That sounds nasty. I haven’t a clue, but I hope one of our printer mavens can help.

Meanwhile, welcome to the forum!

   
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Old 05-26-2005, 02:32 PM   #4
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Not sure what's going and I run W2K so...

What do you have set for your monitor for color management--right click anywhere empty on the desktop, choose Properties > Settings tab > Advanced > Color Management tab?

The problem may lie there...

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Old 05-26-2005, 04:04 PM   #5
Steve Rindsberg
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So that we can start with a known set of values, hop over here and download the calibration image (there's a link to the original TIFF file on the page)

http://www.rdpslides.com/pptfaq/FAQ00448.htm

Pop it into PowerPoint (which happily ignores any system color calibration) and see what it looks like vs what it prints like.

Naturally the printout and the image on screen won't look identical but they shouldn't be that wildly off. If they are, have a look at your printer driver settings. I can't tell you what to look for, as I don't have that printer, but be on the lookout for things like gamma, color correction/management and so on.

I'd start by turning anything that smells of color management OFF. In the printer driver, in your video driver, and anyplace else you can hunt it down.

Try printing again.

Report back in the morning.

   
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Old 05-26-2005, 10:12 PM   #6
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Yes Peter - I have just tried a .pdf and the effect is the same - if you didnt know that the colour was wrong, you would just think that it was too dark but it is readable but it is 'dull'. When, however, I produce in MS - not only is it dull, but reds are brown, and lblue looks like the blue that surrounds the this box. All the other colours are 'thin'.
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Old 05-26-2005, 10:14 PM   #7
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Thanks for your concern Kathleen and thanks for the welcome!
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Old 05-26-2005, 11:23 PM   #8
ferdy
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Hi Terrie
Current Monitor - plug and play
sRGB Space Profile.
As a matter of interest - what should the settings for Utility Manager be.........she said grasping at straws!
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Old 05-26-2005, 11:56 PM   #9
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OK Steve -the printout.........
1 on the test it looks almost 3D to me; on the print out it is grey and white - flat.
2.the print out doesnt go to black at all - there is still a sort of transparency til behind the #5 altho' it is nearly black
3. On the print I can see boxes in gradients of grey startng at very light grey right through until there is even a faint grey box round the 5. I can see a number 20 next to the 20 in the same grey as behind the # 2 and# 25
4 Red is tan; green is leaf green; blue is verging on lilac; pale blue is turquoise; pink is cerise; yellow is the same colour as Bart Simpson yellow. Then it goes thru the scale white etc okish but there is a very striking contrast between the last three colours of grey and black
5 & 6 are fairly close.
I'm not too good on going into settings but I shall go for it as you suggest and see what happens.
thanx ferdy
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Old 05-27-2005, 01:12 AM   #10
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Hi Steve - well I think Ive tried everything - including something that turned my monitor view brown!
The funny thing is that I feel I am almost there - the look is as if there was a slight 'film' over the colours. The nearest thing I can describe it to is that if you left a newspaper on a sunny windowbottom, after a few days the colours would fade and go 'flat'.
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