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Old 09-07-2011, 11:18 AM   #33
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Originally Posted by Susie View Post
Last week, my Kindle started shutting itself down shortly after turning it on, then when it did work, it wanted a wireless connection although I have the 3G model. I found the contact area on Amazon for Kindle, and you can enter your phone number and click on "Call immediately". I did and my phone rang the instant I pressed the button. Next time you need help with your Kindle, look for that option. The response is quick. Don't opt for them calling you in 5 minutes, though. It won't happen.
That is the option I used, but the person I reached — yes, instantly — had to transfer me to a different person. That is where I waited.

If I had guessed the option from the list better, I probably wouldn’t have had to wait. I agree that it was a speedy, if odd, system.

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