DTP


 
Lively discussions on the graphic arts and publishing — in print or on the web


Go Back   Desktop Publishing Forum > General Discussions > Software

Reply
 
Thread Tools Display Modes
Old 12-20-2010, 09:55 AM   #1
Andrew B.
Staff
 
Andrew B.'s Avatar
 
Join Date: Jan 2005
Location: Los Angeles, California
Posts: 3,500
Default ThumbsPlus Version 8 Service Patch

SP = Service Patch

Some people here were having trouble with ThumbPlus 8. I hope the SP helps.

http://www.cerious.com/release_notes81beta.shtml

The above page is a little confusing because it seems to mix info about sp1 and sp2 in a confusing way.
Andrew B. is offline   Reply With Quote
Old 12-20-2010, 03:50 PM   #2
Hugh Wyn Griffith
Member
 
Join Date: Jan 2005
Posts: 2,429
Default

I see in an email just in that they are offering perpetual licences on sale again including upgrades from standard versions although not direct to perpetual; only up until SP 1 is released ....

   
__________________


Hugh
Hugh Wyn Griffith is offline   Reply With Quote
Old 12-20-2010, 05:23 PM   #3
Susie
Member
 
Join Date: Jan 2005
Location: Dallas, TX
Posts: 649
Default

I'll check it out since I have Version 8 installed. I wish they would e-mail their existing customer base to notify us of these things. Seems like poor cusomer service.

   
__________________
Susie
Susie is offline   Reply With Quote
Old 12-20-2010, 06:43 PM   #4
Andrew B.
Staff
 
Andrew B.'s Avatar
 
Join Date: Jan 2005
Location: Los Angeles, California
Posts: 3,500
Default

Quote:
Originally Posted by Susie View Post
I'll check it out since I have Version 8 installed. I wish they would e-mail their existing customer base to notify us of these things. Seems like poor cusomer service.
I don't know what's going on there. It doesn't seem like the same company it used to be.
Andrew B. is offline   Reply With Quote
Old 12-21-2010, 08:41 AM   #5
Hugh Wyn Griffith
Member
 
Join Date: Jan 2005
Posts: 2,429
Default

One of the emails I had a while back said that they had been going through a very bad time -- overworked and understaffed and customer contact had suffered.

Didn't they have a connection with Corel at one time?

   
__________________


Hugh
Hugh Wyn Griffith is offline   Reply With Quote
Old 12-21-2010, 08:57 AM   #6
Andrew B.
Staff
 
Andrew B.'s Avatar
 
Join Date: Jan 2005
Location: Los Angeles, California
Posts: 3,500
Default

Quote:
Originally Posted by Hugh Wyn Griffith View Post
Didn't they have a connection with Corel at one time?
If they did, it was before my time. On CompuServe, weren't they in one of those multi-vendor forums.
Andrew B. is offline   Reply With Quote
Old 12-21-2010, 10:21 AM   #7
Susie
Member
 
Join Date: Jan 2005
Location: Dallas, TX
Posts: 649
Default

Quote:
Originally Posted by Andrew B. View Post
I don't know what's going on there. It doesn't seem like the same company it used to be.
It isn't. I used to be able to send them an e-mail and get an immediate response. Last year when Version 8 came out, I sent an e-mail and never got a response or an acknowledgement. I'm wondering if the company has been sold and is under new management.

There used to be information about a little (autistic I think) girl on their web site, and information about her. I haven't seen that there either. It's really sad, because they stood out as a great example of good customer service back then.

   
__________________
Susie
Susie is offline   Reply With Quote
Old 12-21-2010, 10:23 AM   #8
Susie
Member
 
Join Date: Jan 2005
Location: Dallas, TX
Posts: 649
Default

Quote:
Originally Posted by Hugh Wyn Griffith View Post
One of the emails I had a while back said that they had been going through a very bad time -- overworked and understaffed and customer contact had suffered.

Didn't they have a connection with Corel at one time?
No, not in the time I've been using Corel software (since early 90s).

At least you got an e-mail from them. They don't respond to mine at all, and I've been a customer for many versions now. Something just isn't right there.

   
__________________
Susie
Susie is offline   Reply With Quote
Old 12-21-2010, 10:56 AM   #9
Andrew B.
Staff
 
Andrew B.'s Avatar
 
Join Date: Jan 2005
Location: Los Angeles, California
Posts: 3,500
Default

I think for many years the company consisted of four people. I only remember there being one programmer and one tech person. If one of the key people starts facing health or marital problems it can have a big impact.
Andrew B. is offline   Reply With Quote
Old 12-21-2010, 05:19 PM   #10
Hugh Wyn Griffith
Member
 
Join Date: Jan 2005
Posts: 2,429
Default

You might try:

Quote:
To receive information about Cerious Software product releases, update notifications and promotions click here!
in case they've lost your email address (they aren't blocked by your ISP or antispam software are they?)

And here for their Contacts list with different groups to get in touch with:

http://www.cerious.com/contacts.shtml

   
__________________


Hugh
Hugh Wyn Griffith is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
ThumbsPlus 8 released (Windows only) Andrew B. Software 28 04-27-2010 11:26 AM
ThumbsPlus — JPEGs at "original quality" jkjack Images 27 01-13-2008 09:01 AM
ThumbsPlus version 7 SP2 now available Hugh Wyn Griffith Software 0 10-30-2007 12:51 PM
ThumbsPlus expands database support Andrew B. Software 3 10-18-2006 10:50 AM


All times are GMT -8. The time now is 09:46 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Contents copyright 2004–2014 Desktop Publishing Forum and its members.