DTP


 
Lively discussions on the graphic arts and publishing — in print or on the web


Go Back   Desktop Publishing Forum > General Discussions > Business Matters

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 05-10-2005, 10:28 AM   #1
Bill Murmann
Member
 
Join Date: Feb 2005
Location: Northeast Ohio
Posts: 139
Default Got my $$$ back!

A while ago, I posted a message complaining about the Gateway Computer Company. I ordered a memory module from them for my Gateway computer. They sent the wrong part and refused to allow me to return it and also refused to refund my money.

After getting nowhere with complaints to Gateway, I contacted my credit card company and disputed the charge. They issued a temporary credit to my account and contacted Gateway regarding the disputed charge.

I found out today that Gateway never responded to the credit-card company's investigation, so consequently a permanent refund was credited to my account.

I got my money back and Gateway came out of it with a black eye. You wonder why a company like Gateway would engage in such counterproductive business practices?

Personally, I doubt that I would ever buy another Gateway computer. What did they think they were gaining from being so hardnosed with one of their customers over an $80 charge? Dummies.

BTW, I'm assuming that I am now free to sell the 256MB memory module that they sent me and refused to allow me to return. (??)

--Bill
Bill Murmann is offline   Reply With Quote
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 10:33 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Contents copyright 2004–2014 Desktop Publishing Forum and its members.