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Old 12-30-2009, 12:35 AM   #1
annc
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Default Rendered almost speechless...

I've been wanting to get a decent handheld vacuum cleaner for some time, for my office (lots of cables on the desk, and I will leave the windows open with no screens), plus the car, which fills with tiny leopard tree leaves.

The local paper today had a catalogue with pictures of three from a maker called Dyson, so I naturally checked their website.

Which fails on many counts, both in the information available and presented, and the design itself.

Go to the website and see what I mean. I left the website with no more information than I had when I arrived. Do try the 'Contact us' link, if you can scroll around well enough to find it.

   
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Old 12-30-2009, 01:26 AM   #2
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Not quite style over content - more like just a lack of common sense.

In case you're still wondering, I think the Dyson handhelds are great. The charge only lasts about 5 minutes but that's fine for the things I use a handheld for (mostly in the workshop). I don't know what it's like in Oz but the UK Dyson after sales service is great. My handheld broke after about 6 months (it refused to charge) and they replaced the main unit in about 2 days.

   
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Old 12-30-2009, 01:33 AM   #3
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Quote:
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the UK Dyson after sales service is great.
It sure is. We have had a couple of Dysons over the last 15 years or so. Not only is the the 2 years no quibble parts replacement service excellent, but they can also supply spares for even the oldest of their range.

   
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Old 12-30-2009, 02:56 AM   #4
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The UK site is better laid out, eg http://www.dyson.co.uk/store/product...uct=DC31-IRSBL

I doubt if over here many would check on-line as they are available in so many outlets, Comet, Currys & John Lewis etc, all at a lower price than on the Dyson site.

   
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Old 12-30-2009, 09:25 AM   #5
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Some of their pages are also IE-only, or so it appears. If you navigate to Support/How to use your Dyson product, you'll get an Active-X error with Safari or Firefox. Good way to alienate potential customers.

   
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Old 12-30-2009, 11:54 AM   #6
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Quote:
Originally Posted by Mike View Post
Not quite style over content - more like just a lack of common sense.
Well, knowing nothing at all about them, I was expecting some technical specifications - weight, battery time, dimensions - things like that!

Quote:
Originally Posted by Mike View Post
In case you're still wondering, I think the Dyson handhelds are great. The charge only lasts about 5 minutes but that's fine for the things I use a handheld for (mostly in the workshop). I don't know what it's like in Oz but the UK Dyson after sales service is great. My handheld broke after about 6 months (it refused to charge) and they replaced the main unit in about 2 days.
Thanks for the information on use. The catalogue I'm looking at is the Harvey Norman half year sale, and they tend to stock brands with good service records. I think I'll brave the traffic this morning and go down to the nearest Harvey Norman for a decent look. They will demo them for me.

   
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Old 12-30-2009, 11:56 AM   #7
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Quote:
Originally Posted by Kelvyn View Post
The UK site is better laid out, eg http://www.dyson.co.uk/store/product...uct=DC31-IRSBL

I doubt if over here many would check on-line as they are available in so many outlets, Comet, Currys & John Lewis etc, all at a lower price than on the Dyson site.
I was looking for technical specifications, as I mentioned to Mike, not having come across them before (I am not much of a housekeeper). One of the major appliance and homeware chains has them on special for their after Christmas sales, so I think I'll go and have a good look. Will check prices for the different models before I go.

   
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Old 12-30-2009, 01:58 PM   #8
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Here's the US support page--their websites appear pretty consistent across borders but the US support site seems to have more info links that the AU support site...

I covet a Dyson cannister vacuum--I don't care for upright vaccums--but they are too rich for my budget...

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Old 12-30-2009, 02:22 PM   #9
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I think Dyson vacuums look really cool, and would consider one if I needed a vacuum. But Consumer Reports didn’t seem enthusiastic about their performance (even though the designer made what seemed to me to be a plausible case about the technology).

We bought a Miele canister several years ago. It too is good-looking (the cat & dog model only ours is red), does an excellent job without making a ton of noise, and doesn’t seem inclined to give me an excuse to look at any other. Just as well, I guess.

The Miele web site is deceptively well-organized, or looks so, but is so slow that I gave up and found a dealer site for the picture. Maybe slowness is just the vacuum cleaner culture.

   
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Old 12-30-2009, 10:31 PM   #10
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I went out this morning and bought the handheld, a new canister vacuum (mine was very old, very cheap, and I had to tape the brush on the handle every time I used it) and one of the Dyson fans because I've been buying cheap ones for years that die. I have two useless ones here waiting for the next kerb collection.

The Dyson fan is really cool! Mine is like this one. I'm not sure I believe their story about the buffeting, because the air from this one feels the same, but I couldn't go past the design...

   
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