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Old 09-09-2009, 12:39 PM   #4
Join Date: Sep 2009
Posts: 6

Thanks for the replies.

The message from PagePlus was –

'Publication uses characters which are not supported by their font'

The document has no copyright and was generated for us by a third party.

From document properties> fonts> It only uses three arial fonts, all embedded, all true type with encoding built in, (whatever all that means!)

All our PDF’s open correctly in Indesign, its just a shame I cannot carry on using PagePlus!

I am using XP, I think everything is up-to-date (!)

This is the final reply from Sage –

Dear Michael

Thank you for your e-mail.

I have attached a new PPP file which is the PDF imported into PagePlus with the fonts removed. For some reason, there were some non-standard Arial fonts which didn't support some of the characters.
I changed those to standard Arial and now it seems to look fine - although it may need slight adjustment since the characters have been changed to standard Arial.

The attached file should export fine to PDF now.

Please do not hesitate to contact us again if you have any further queries.

Martin Dimartino-Marriott
Serif Technical Support

In my opinion the file Serif sent back was not 'fine' it was much changed from the original.

Sorry for the rambling post! Are there any cheaper and simpler alternatives to Indesign?

Many thanks

michael8626 is offline   Reply With Quote

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