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Old 04-05-2006, 04:35 PM   #1
Gerry Kowarsky
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Default Mac Mini Lock-Up

I helped a friend set up a brand new Mac Mini this afternoon. It was going swimmingly until I installed the software that came with the mouse and clicked the button to restart. The Mac will not get beyond a white screen. Turning the computer off and on just displays until the same white screen. I suppose this is a driver incompatibility issue. Is there anything we can do other than take the machine back to the Apple store for service. Will they be able to do anything other than rebuilding the OS?

Until the lock-up, the machine was a delight. My friend's monitor is an old 800 by 600 CRT, and I was amazed at how readable the screen was.
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Old 04-06-2006, 01:11 PM   #2
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Have you tried booting from the install disk and running Disk Utility? To get to it, you have to completely ignore the installer that automatically opens, go to the Apple menu and select Disk Utility. When that fires up, run both Repair Disk and Repair Permissions just for grins. If Repair Disk reports that it fixed something, I always run the repair again in case the thing fixed was masking yet another problem. Running it again is a trick I learned long before OSX, so maybe it's no longer necessary, but since no one's told me otherwise and running it again hurts nothing, I'll keep doing it.

   
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Old 04-06-2006, 01:29 PM   #3
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Thanks, Elyse. I'll save this technique for another time. The mouse software CD was still in the drive when I clicked the Restart button, so this technique would not have worked this time. My friend has already taken the mini in for service, and they said it was a hardware failure unrelated to installing the mouse driver (much to my relief). He will get a new machine.
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Old 04-06-2006, 05:08 PM   #4
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Whew! Glad they could dx it quickly!

   
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Old 04-07-2006, 02:31 AM   #5
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Quote:
Originally Posted by ElyseC
Whew! Glad they could dx it quickly!
You've got me confused there! What or who is 'dx'?

Confused in the southern hemisphere.

   
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Old 04-07-2006, 03:24 AM   #6
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Quote:
Originally Posted by annc
You've got me confused there! What or who is 'dx'?
My guess was 'fix' (one neighboring key and one missing key ).

   
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Old 04-07-2006, 06:24 AM   #7
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Quote:
Originally Posted by annc
You've got me confused there! What or who is 'dx'?
I took it to mean "diagnose."
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Old 04-07-2006, 02:21 PM   #8
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Quote:
Originally Posted by Gerry Kowarsky
I took it to mean "diagnose."
??? How do you get from 'dx' to 'diagnose'?

   
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Old 04-07-2006, 03:23 PM   #9
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Quote:
Originally Posted by Gerry Kowarsky
I took it to mean "diagnose."
Thanks for that. It makes sense.

One of the abbreviations in that Wikipedia page took me back a long way. In the eighties, the lawyers and accountants of Brisbane used DX for transporting documents around town. E-mail killed it.

   
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Old 04-07-2006, 04:25 PM   #10
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Wikipedia is a good place to find things you weren't looking for.
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