DTP


 
Lively discussions on the graphic arts and publishing — in print or on the web


Go Back   Desktop Publishing Forum > General Discussions > The Corner Pub

Reply
 
Thread Tools Display Modes
Old 03-27-2006, 06:00 AM   #1
LoisWakeman
Staff
 
LoisWakeman's Avatar
 
Join Date: Jan 2005
Location: Uplyme, Devon, England
Posts: 1,402
Default Email woes

Having finally got my internet access back, I now have an annoying problem with emails. Messages from just one of my colleagues (as far as I know - others may not have yelled so loud!) go missing randomly - she can ask for and get a delivery receipt, but the message disappears silently from the server and I never see it.

The web host has not been especially helpful, saying that it's probably my spam filters - but as they are only set to move messages to the junk folder and are always reviewed before I delete them, this is just silly.

She is in my trusted contacts list.

Any tips for where to look/what to try next? I don't have access to the mail server logs unfortunately.
LoisWakeman is offline   Reply With Quote
Old 03-27-2006, 07:10 AM   #2
iamback
Member
 
iamback's Avatar
 
Join Date: Oct 2005
Location: Amsterdam, NL
Posts: 4,894
Default

Quote:
Originally Posted by LoisWakeman
Having finally got my internet access back, I now have an annoying problem with emails. Messages from just one of my colleagues (as far as I know - others may not have yelled so loud!) go missing randomly - she can ask for and get a delivery receipt, but the message disappears silently from the server and I never see it.(...)
Any tips for where to look/what to try next? I don't have access to the mail server logs unfortunately.
Try to get hold of her email and delivery receipt (when it does work) with full headers so you can see what goes where whan it does work at least. Not a solution but a place to start...

   
__________________
Marjolein Katsma
Look through my eyes on Cultural Surfaces (soon!), My ArtFlakes shop and Flickr.
Occasionally I am also connecting online dots... and sometimes you can follow me on Marjolein's Travel Blog
iamback is offline   Reply With Quote
Old 03-27-2006, 07:16 AM   #3
Michael Rowley
Member
 
Join Date: Jan 2005
Location: Ipswich (the one in England)
Posts: 5,105
Default

Lois:

You don't say who are the ISPs involved. Some UK providers regularly block messages from other providers (on the grounds that the latter have sent a lot of spam). My messages (sent via NTL) occasionally don't reach a colleague (receiving via Freeserve), although other colleagues get them.

   
__________________
Michael
Michael Rowley is offline   Reply With Quote
Old 03-27-2006, 10:19 AM   #4
annc
Sysop
 
annc's Avatar
 
Join Date: Oct 2004
Location: Subtropical Queensland, Australia, between the mountains and the Coral Sea
Posts: 4,434
Default

I had this problem when I was with my previous hosting company. My current one is a lot better, although I did end up asking them to remove the spam filters from one of my accounts when important e-mails were caught up and not delivered.

So I suggest you ask them what spam filters they're running, and to take them off your mail, at least for a month or so so you can monitor it yourself.

   
__________________
annc is offline   Reply With Quote
Old 03-27-2006, 02:21 PM   #5
PeterArnel
Member
 
Join Date: Jan 2005
Location: North of Swindon in the UK on the edge of the Cotswolds
Posts: 997
Default

AOL sometimes is a real pain and only allows emails if u are in the address book
Peter
PeterArnel is offline   Reply With Quote
Old 03-27-2006, 10:38 PM   #6
annc
Sysop
 
annc's Avatar
 
Join Date: Oct 2004
Location: Subtropical Queensland, Australia, between the mountains and the Coral Sea
Posts: 4,434
Default

Quote:
Originally Posted by PeterArnel
AOL sometimes is a real pain and only allows emails if u are in the address book
My problem was just that the previous hosting company was incompetent. Notice that I am not mentioning their name.

   
__________________
annc is offline   Reply With Quote
Old 03-28-2006, 03:12 AM   #7
Kelvyn
Staff
 
Kelvyn's Avatar
 
Join Date: Feb 2005
Location: In the Heart of the English Lake District
Posts: 1,381
Default

Lois, I assume you mean mail to your domains which are hosted on Netcetera? In which case you really do need to check the mail log files. Can they not provide access, or provide a copy? What spam filter is used on the server - SpamAssasin or something else? Do you have access to the server spam filter configuration via control panel?

Do you have webmail access on those accounts? If so then, assuming you use POP3 rather then IMAP then set your email client to leave copied of mail on the server so that you can compare. If the mail shows on the server but not in your client program then the problem is at your end.

   
__________________
Kelvyn

Web site design, hosting and marketing, Keswick in the UK Lake District

If you are planning a visit to Keswick then try Keswick Tourist Information website


Last edited by Kelvyn; 03-28-2006 at 06:29 AM.
Kelvyn is offline   Reply With Quote
Old 03-28-2006, 04:17 AM   #8
Bo Aakerstrom
Member
 
Bo Aakerstrom's Avatar
 
Join Date: Mar 2005
Location: Derby,UK
Posts: 1,316
Default

Check if the emails are going straight to the recipients spam folder, that happens on a regular basis on one of my accounts.
Bo Aakerstrom is online now   Reply With Quote
Old 03-28-2006, 06:45 AM   #9
LoisWakeman
Staff
 
LoisWakeman's Avatar
 
Join Date: Jan 2005
Location: Uplyme, Devon, England
Posts: 1,402
Default

Kelvyn and eveyone else who replied: thanks for the tips. You've given me some useful ideas to follow up on.

I did get the receipts and they were delivered to the SMTP server: vanishing somewhere between there and my inbox.

The sender's domain should not be a problem: it is a blue chip company with its own IP addresses, from which I have never ever had any remotely dubious stuff: they have a pretty well-behaved workforce who never send round robins, jokes etc. (For which I am very grateful.)

The host say they do not run any filters other than using blacklists which I do not think will be a problem for the reasin noted above, especially as I get mails from other people in the same organisation. (Anyway, the sender should get a bounce message: I sometimes get them when I try to send using one of BT Internet's blacklisted pooled IPs.

Before I try anything else, I'll try leaving messages on the server to see if it's a bug in Outlook's rules processing (you don't need to tell me that I should use another client: I know, but migrating all my data would take years.)
LoisWakeman is offline   Reply With Quote
Old 03-28-2006, 08:31 AM   #10
Kelvyn
Staff
 
Kelvyn's Avatar
 
Join Date: Feb 2005
Location: In the Heart of the English Lake District
Posts: 1,381
Default

Quote:
Originally Posted by LoisWakeman
but migrating all my data would take years.)
Just a few minutes into Thunderbird.

   
__________________
Kelvyn

Web site design, hosting and marketing, Keswick in the UK Lake District

If you are planning a visit to Keswick then try Keswick Tourist Information website

Kelvyn is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Back woes ktinkel The Corner Pub 13 11-16-2006 01:58 PM
Firefox woes Franca General Publishing Topics 3 06-28-2006 01:24 PM
More MySQL 'ORDER BY' Woes Tim Lodge Web Site Building & Maintenance 9 06-02-2006 10:10 PM
Firefox woes CarlSeiler The Corner Pub 5 04-01-2006 01:39 PM


All times are GMT -8. The time now is 02:19 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Contents copyright 2004–2014 Desktop Publishing Forum and its members.