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Old 10-12-2005, 01:12 AM   #51
Patrick Connor
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Quote:
Originally Posted by dim
couple of things to pick up on... that sales agents cannot vary the price on offer...? i have upgraded to v8 and then to version 10.. on both occasions i haggled... when i enquired two weeks ago about upgrading, i was first offered £40, then the sales assistant offered £30 till the end of the week, then eventually he offered £19.99 if i bought it then.. so they clearly have several prices in there head.. the current version is being offered to upgrade at £49.99 but i already know of many people who have paid £39.99 plus p&p after receiving a £10 valued customer discount..

the rule with serif seems to be haggle.. if you dont ask you dont get...
Agreed, my understanding is that the "current" version is hard to haggle on, so I am surprised that it was discounted while PP10 was the lead product, I think you did well to get it for £20 before PP11 was out. I think that £19.95 is the current upgrade price of PP10 now PP11 is released. You have not been ripped off at all, as I understand it.

Until the sales agents are allowed to sell PP11 they cannot take orders for it, the system won't allow it, so they tend not to mention unreleased products, because there are no product details for them to read out (plus they would not have been trained in the new features), and that would make it hard for you to make a decision not knowing what is in the new version.

Quote:
Originally Posted by dim
one simple ommision by a sales assistant... failure to just say "look.. i can sell you v10, but i shall do you a favour.. v11 is being released in a couple of weeks - hold off" would have made me even more impressed.. being sold it, and then two weeks later seeing a new version released makes me feel ripped off, and like they really dont care about there long term customers and leaves me feeling like not buying another version again....
I agree, there has to be a point at which the next version starts to be mentioned in sales pitches, feeling "ripped off" is not good. Obviously sales agents want to make sales... However as I understand it you cannot get PP11 for less than 49.95 (or 39.95 for a few customers if you are correct) whether you are on PP8 or PP10 the price for PP11 is the same (I'm not in sales I think this is correct though). So return your PP10 (within 30 days) and order PP11, easy (I hope)

   
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Old 10-12-2005, 07:26 AM   #52
dim
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the £39.95 i saw was from serif forms...

"Oh dear, I have succombed to the offer of PP11 for £39.95 free postage."

"Well I just recieved the "written offer" thats £39.95 a loyalty bonus [-£10] and free postage & hub if ordered before 22 October."

"I have just spoken to UK Serif Customer Support. £49.95 plus £3 P&P was a mistake. They have refunded £13, so I'm paying £39.95 for PP11, too. Includes free P&P, USB2 hub and 45 day MBG."

"Today queried prices with customer services. Mentioned the £39.95 +free P&P + hub I'd seen in your posting, and was offered 'loyal customer' discount etc.!"

gonna phone em in a minute.. feeling a little less annoyed now.. and as its within £30 days, returning it to get £20 money back and forking out at extra £20 for 11 will make me a bit happier...
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Old 10-12-2005, 07:42 AM   #53
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to follow up on this.. serif back in my good books...

as i said earlier, they have always been superb, and my annoyance at this one thing was because i wish they had told me 11 was coming out soon and i bought pp10 instead...

spoke to a guy called mike who is tops... pp11 is on its way, for £x on top of the £20 i paid for v10... (he did tell me that £20 was a very good price for pp10 and hes not sure how i got it so cheap when it was the current version.. ) so im not out of pocket, got v11 coming and all is happy...

good job by customer service there... feel bad about being pissed off now..
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Old 10-12-2005, 01:45 PM   #54
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Quote:
Originally Posted by dim
to follow up on this.. serif back in my good books...

as i said earlier, they have always been superb, and my annoyance at this one thing was because i wish they had told me 11 was coming out soon and i bought pp10 instead...

spoke to a guy called mike who is tops... pp11 is on its way, for £x on top of the £20 i paid for v10... (he did tell me that £20 was a very good price for pp10 and hes not sure how i got it so cheap when it was the current version.. ) so im not out of pocket, got v11 coming and all is happy...

good job by customer service there... feel bad about being pissed off now..
I wonder whether the sales people at Adobe or Quark would have been so prepared to negotiate?

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Old 10-12-2005, 02:14 PM   #55
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They might if your name was R.Murdoch and was in the process of migrating the Times, Sun, News of the World, etc from QXP to InD.....then again....
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Old 10-13-2005, 09:01 AM   #56
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Dim,
I'm really pleased for you, I hoped this would be the outcome, as it is not my area of Serif. Bad tastes in the mouth last for a long time, and hopefully so do good ones.

   
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Old 10-15-2005, 03:44 PM   #57
Robin Springall
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Sorry, been away from the forum for a while.
Patrick: I upgraded from v5 to v10 online because the sales agent said her ordering system was down. Thanks - I'll get in touch next week as you suggested. I returned v6 because it didn't easily manage CMYK.

Richard: I'm certain that Adobe or Quack wouldn't negotiate at all. If we had more customers who wanted to use PagePlus, my company would be delighted to create the necessary templates. I've only used v10 for one customer on one day, but it PagePlus seems a nice program.
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Old 03-08-2006, 02:34 PM   #58
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Just picked up this thread, and the forum, and I do agree with Richard (?), PagePlus is a very capable and easy to use program (since version1!). I am used to Quark Xpress on mac but often asked to help with Windows problems, particularly Word (frustrating) and Publisher (exasperating). I am teaching basic DTP (including aspects of journalism, sub-editing and photo selection and manipulation) with PagePlus as preferred option (with Photoplus). Also find the sales staff at Serif helpful.
Coreldraw used to be favourite for everything on PC. But its what you're used to, as ever. Will be interesting to see how the Intel macs shake things up.
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Old 03-09-2006, 07:33 AM   #59
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Have you checked out the new DrawPlus 8 yet? Loads of goodies - see http://www.serif.com/DrawPlus/DrawPlus8/index.asp

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Old 03-09-2006, 01:39 PM   #60
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I have it bundled with a great deal from Serif last month. Must install it and check. I use CorelDraw on PC and although idiosyncratic I'm used to it.

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