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Old 04-08-2017, 09:33 PM   #1
Andrew B.
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Default Program gone from my computer

Some installed software is all gone, included the folder it was in. I checked norton to see if it quarantined and it did not. I guess it's time for a clean install from a recovery disk, but on my other laptop.

   
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Old 04-09-2017, 10:18 AM   #2
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What version of Windows? If W10AE did you force the update to the W10CU due out starting next week but which you can download now if you are masochistic ....

   
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Old 04-09-2017, 11:58 AM   #3
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It's Windows 7. It's also sort of creepy to find a while folder gone. Anyway, I have a second computer with Windows 7 and I'm going to put it into service as my primary computer as soon as I make it factory fresh.

   
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Old 04-09-2017, 03:37 PM   #4
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Which program? Very strange for it to disappear...

What settings do you have set via Control Panel > Action Center > Maintenance?


I have "Maintenance" set to "OFF" via Control Panel > Action Center >

1. Change Action Center Settting (left side of the screen)


2. UNcheck all the "Maintenance Messages" options (I also have UNchecked all the "Security Messages" options)


3. Click on the "Problem Reporting Settings" in the "Related Settings" section (below "Maintenance Messages"). I have chosen "Never Check for Solutions" setting.


4. Via Control Panel > Action Center > Troubleshooting (below "Maintenance") > Change Settings (left side of screen), I have set "Computer Maintenance" to "Off" and UNchecked both options in the "Other Settings" section.



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Old 04-11-2017, 10:03 PM   #5
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Sorry for not getting back. All my attention is on setting up the other computer. I tried to use the rescue usb and the computer message says it's not bootable. So I used the rescue partition instead.

   
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Old 04-12-2017, 12:30 PM   #6
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No prob...when you get all that sorted, let me know which software disappeared as I'm most curious...


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Old 04-12-2017, 01:58 PM   #7
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Freemake Video Converter Business Edition

   
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Old 04-13-2017, 03:42 PM   #8
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I'm guessing that you looked wherever it was installed and the folder is not there--it's not that just the desktop icon is missing?

Are you going to try and reinstall it?



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Old 04-14-2017, 06:15 AM   #9
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A thought: if you go to Control Panel | Programs and Features, is it listed there? If so, click it, click Change at the top of the list of programs and see if there's a Repair option.

   
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Old 04-14-2017, 11:21 AM   #10
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Quote:
Originally Posted by Steve Rindsberg View Post
A thought: if you go to Control Panel | Programs and Features, is it listed there? If so, click it, click Change at the top of the list of programs and see if there's a Repair option.
I just checked, and it's not even listed there. I doubt that a virus or trojan would go to the trouble of removing it from the program listings

I also searched Norton to see if it had anything at all, and there were a bunch of high cpu usage messages, which is to be expected. The last one was dated 3/6/17. Which means this disappeared less than 30 days ago.

Even though it's folder and files are gone, it's parent folder is still there with a folder called COM and some files in it. But these other files are also consistent with the previous version before I upgraded to Business edition. So they might just be extra files -- or not.

Oh, I also checked Malwarebytes and nothing is in its quarantine.

And I searched the entire hard disk to see if I could find the executable, just in case I accidentally dragged the folder. Nothing there.

One thought I had is to contact the software maker, and ask if they have seen this before. Or if they removed it by mistake (if that's even possible).

   
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