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Old 12-17-2009, 04:18 PM   #1
Bo Aakerstrom
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Default Incorrect colour cartridge installed

I think my printer is on its last legs. I have had it for quite a few years and it has been heavily used.

It is a HP G85 all-in-one thingy. The scanner still works (and it is a good scanner too...), the fax haven't been used for the last couple of years, so don't really know about that.

The error message reads mostly 'Incorrect colour cartridge installed', sometimes I get 'Remove and check colour cartridge' so my guess is that it is a connection not connecting somewhere.

I does work occasionally and it is the correct cartridge, and I have tried a couple now with the same problem.

Have done a hard reset a few times, which have until now made it work for a week or so, but now it seems to ignore my efforts altogether.

Any suggestions are welcome but I won't be spending much money on it.

   
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Old 12-17-2009, 05:03 PM   #2
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They are genuine HP cartridges and not refilled ones?

The biggest cause of this kind of problem is usually due to using third party or refilled HP cartridges.

I don't know whether that machine has the inkjets in the cartridge or not; if not I suppose it might be blocked jets?

If you don't get an answer here I'd suggest logging onto Compuserve's PCHardware Forum and posting in the Printers and Scanners section since Lee Kreider there works with printers every day doing in store customer support and he really knows about this very well.

   
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Old 12-18-2009, 05:20 AM   #3
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Quote:
Originally Posted by Hugh Wyn Griffith View Post
They are genuine HP cartridges and not refilled ones?
Doesn't seem to make any difference as I have tried both.
Quote:
Originally Posted by Hugh Wyn Griffith View Post
I don't know whether that machine has the inkjets in the cartridge or not; if not I suppose it might be blocked jets?
When it works it prints just fine (with the same cartridge that sometimes doesn't print) so I doubt it is the inkjets causing the problems.
Quote:
Originally Posted by Hugh Wyn Griffith View Post
If you don't get an answer here I'd suggest logging onto Compuserve's PCHardware Forum and posting in the Printers and Scanners section since Lee Kreider there works with printers every day doing in store customer support and he really knows about this very well.
Been on the HP forums, only to discover it is a quite common occurance, although only five posts relate to the G85 model (but I suspect it has got the same print engine as some other models of the same age). Will visit the PCHardware Forum when I get a moment. Thanks for pointing me in that direction.

   
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Old 12-18-2009, 01:39 PM   #4
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Bo...you might also try and see what http://fixyourownprinter.com might have to suggest--it's US based but it might provide some suggestions. I tried plugging in "HP G85" and it didn't come up with anything but I suspect that might be because that's not the full printer model number?

One more idea...have you tried taking a cotton swab with a bit of alcohol (not dripping) and cleaning the contacts on the printer for the cartridge and the contacts on the cartridge itself?

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Old 12-18-2009, 03:33 PM   #5
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I'll go there in the morning, and by the way a swab and alcohol was used on both the printer and the cartridge, now I might need some myself (I'll skip the cotton swabs though as they are a bit chewy).

   
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Old 12-18-2009, 03:58 PM   #6
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Quote:
bo: now I might need some myself (I'll skip the cotton swabs though as they are a bit chewy
ROFL!!! '-}}

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Old 12-24-2009, 08:17 AM   #7
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I hope you resolve it.

   
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Old 12-24-2009, 03:02 PM   #8
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Thanks. After another reset and another cartridge it is currently working fine. For how long - well, time will tell.

   
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Old 12-24-2009, 05:10 PM   #9
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Hope that does the trick...

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