Some of my fonts won't print from Quark.

[KirstyBurgoine]

Hi,
I am having a very unusual problem that I can't see any reason for.

Every year I design the companies product catalogue. Its about 300 pages and usually just needs a bit of a reshuffle and a few changes.

The way I approached it this year was to create a new project, set up my master pages then cut and paste all the stock items from my old project into the correct order in my new layout. This was all fine, however, I reopened the file yesterday and carried on adding new pages but mainly correcting the layout of the first 20 pages.

When I tried to print the file so far, for some reason it didn't print the page headers or image labels. The body text printed perfectly but these things didn't.

I can't see nay reason why not though. The page headers and image labels have printed fine on some pages just not all. The fonts haven't been substituted they have just left a blank space where the words should be. The fonts aren't corrupt either because they are used in the main body text as well.

The fonts in question are Cronos Pro, Cronos Pro Bold, Magnesium VB, and Arial Narrow. The first 3 are Open Type fonts that were bought from Adobe and Arial is a system font.

I've tried using Font Finangler and restarted my mac, I've created a .PDF by exporting my layout as .PDF and there are no words missing. I've tested the fonts in Word and they print out, and I've checked that none of the text boxes have suppress on output ticked.

Is there a setting I have missed? maybe I hit an F key that is stopping something from printing that appears perfectly on screen? Or is it a problem with my fonts? I use these fonts a lot and have never had a problem like this before. It just seems...... (to quote Mr Spock) illogical.

HAve I missed something silly? I hope someone knows.

Kirsty

B.T.W. I'm using Quark 6.5 on a G4 Quicksilver mac running Mac Os X 10.3.9 with no font management system installed other than Font Book that comes with Panther.

[ktinkel]

When I tried to print the file so far, for some reason it didn't print the page headers or image labels. The body text printed perfectly but these things didn't.Sounds really frustrating. I have not heard that this is a common problem, but I haven’t been keeping up to date, either.

One crazy thought: Could the styles for these elements have someone got the color set to white? That is, could the text be there, but not showing?

On the other hand, if all the text appears in the PDF, it must be an XPress or print driver problem. Is this the same version of XPress you used in the past? Are you using an up-to-date printer driver?

I hope someone else has a few ideas. Good luck with solving this.

::

[ElyseC]

You have, I'm sure, checked that the affected text boxes haven't somehow been set to "Suppress Output" in Item>Modify, correct?

Other than that, I'm drawing a blank right now. In your spot I'd probably try the thumbnail drag technique as described here (http://www.quark.com/service/desktop/support/techinfo/view.jsp?faq_id=236) at Quark.com. I've seen this trick clear up all sorts of odd file behavior.

[KirstyBurgoine]

Hi, Thanks for your suggestions.
This is why I'm so confused. I haven't updated or changed anything since the previous catalogue. All the text and images I have copied and pasted from the old document prints and anything I type into the main body text also prints. However none of the extra text boxes I add to label pictures etc. will print.

The only thing that is different this time is I have set up and applied more style sheets. Could this be the cause? My style sheets pallet looks like this:

A No Style
A Normal F1
A Page Headers F4
A Page Headers Grunged F5
A Price F3
A Section Headers F6
A Stock Code F2

I used all the same fonts as before I just created style sheets this time instead of changing them manually. The only thing that seems odd is when I select some text that has a style sheet applied sometimes it has a little cross by it (i.e. +A Normal)and sometimes it doesn't. I don't think it is related though as the Arial Narrow that won't print doesn't have a style sheet. I'm sure it is to do with new text boxes but I can't see what.

I have checked that suppress on output isn't ticked in Item>Modify so it can't be that. It really is very frustrating.

I have uploaded a .PDF of one of the problem pages so you can see. The Guitar Accessories at the top, and all the image labels won't print. The main body text was paste from the old catalogue layout except the SHSH as this is a new product I added.

Kirsty :confused:

[KirstyBurgoine]

Ok,

I still haven't fixed it but I have been testing and may be someone will know what is going on....

I opened a new project and typed in new text box using the same font etc. This printed. I then copied in the template I set up in my master guides. My text still printed.

I then copied in the body text and printed. This time I had an error saying Cronos Pro Bold and Cronos Pro Italic may be corrupt and be substituted with Courier. When I printed this time my test text didn't print.

I have had this corruption error for ages but as it never substitutes the font and prints perfectly on both my printer and at press I have always just ignored it. I thought perhaps this was the problem.

I then removed the font from my system folder and font book. Emptied my recycle bin and closed all Quark. I then re opened font book and re installed the Cronos Pro family of fonts. Opened my document in Quark and tried to print. Unfortunately I still got the corrupt font error. I then went to usage and changed all instances of the two corrupt fonts to something else and printed. I had no error but it also didn't print properly either.

Does this give anyone any ideas why its not working?

Kirsty

[ktinkel]

Does this give anyone any ideas why its not working?Not me! Sounds mad, depraved, plain old nuts to me. But I am not an XPress expert (or should that be XPert?).

But we do have some here, and I hope one of them helps you unravel this.

Tell me: What if you opened the previous file and started making changes in there, even adding the additional styles — then do the headings appear normally?

And does your version of XPress support OT fonts? If not, perhaps that is why it occasionally gasps at Cronos Pro. (If it does, perhaps your font actually is corrupt. Can you check it with something else — does Font Book, Suitcase, whatever you use validate the font?)

[KirstyBurgoine]

Hi,

I tried playing with old file and everything prints perfectly. I am using all the same fonts as I did for the previous catalogue and there were no problems so I had assumed that Quark 6.5 did support Opentype fonts.

I also printed stuff in Word to see if the fonts were corrupted and everything seemed fine. I've tried changing the troublesome fonts to Frutiger Opentype (again bought from Adobe) that threw up a corrupt error and Frutiger Truetype that just made no difference.

I really am perplexed as to why it sometimes works but not others. Its not even as if its failing to print on every page. Its just some.

[KirstyBurgoine]

Do you think upgrading to Quark 7 will solve this?

[ktinkel]

Do you think upgrading to Quark 7 will solve this?Hard to know, but I suspect you need to solve this first. Besides, XPress 7 has just been released — if your problems continued (or you had different problems), it would be even more difficult to sort out. When troubleshooting, in particular, better to stick with the devil you know!

Have you done the usual troubleshooting things: delete XPress prefs, repair permissions, all that stuff? It sounds to me as if XPress is ailing, not your fonts.

And I would find out exactly what those marks next to some of your styles mean. That might be a clue.

[ElyseC]

Near as I've been able to tell, that bogus "is corrupt and may be substituted" message is because QX 6 gets confused by OpenType fonts. I've seen it every time I PDF a file with OT fonts and the message only complains about those fonts.

Now, I recently had a mysterious thing going on when I used a customer-supplied Helvetica Black (an early version Type 1 from Adobe). All the characters I used PDFd and printed, except for apostrophes. There was blank space where those marks should've been. Finally fixed it by turning off the customer's Helvetica Black and turning on my own, newer version of the same font. No more problem. Checking with my client I found out they've been having odd troubles with that font themselves, so I've written it off as corrupt.

The + sign in front of your style sheet names simply means that somewhere in that paragraph local formatting has been applied that differs from the spec(s) of the applied style sheet. If you want that + sign to go away, simply Option-click (Alt-click for Windows?) on the style sheet name in the palette. That'll wipe out any local formatting and force all the text in that paragraph to the exact specs of the applied style sheet.

[terrie]

elyse: If you want that + sign to go away, simply Option-click (Alt-click for Windows?) on the style sheet name in the palette. That'll wipe out any local formatting and force all the text in that paragraph to the exact specs of the applied style sheet.Yeah...on the Windows' side, ALT is the equivalent of Option on the mac side...ID (and PageMaker if I'm remembering correctly), uses that same approach of "+" to indicate local formatting in a style...

Terrie

[KirstyBurgoine]

Hi,
I thought you all would like to know how I finally managed to fix my strange font problem.

It turned out to be the Photoshop Import extension I downloaded from Quark. Although I have had the extension installed for quite some time this was the first time I had used native Photoshop files in my layout (I normally always use Tiff's).

After phoning Quark technical support and not really getting anywhere I realised that every page that was behaving strangely had at least one .PSD file placed. So, I resaved and replaced all the .PSD files with Tiff equivalents and then un installed the PSD extension. Once I printed again everything was back where it should be. YEY!!!!

Thankyou for all your suggestions I picked up loads of extra tips about Quark from you all as I tried to figure this out. As a first timer in these forums the amount of responses and suggestions I've had has been amazing. I certainly know which forum to come to from now on (and its not the Quark one!!!!)

Thanks again.

Kirsty

[ktinkel]

I thought you all would like to know how I finally managed to fix my strange font problem. . . . I resaved and replaced all the .PSD files with Tiff equivalents and then un installed the PSD extension. Once I printed again everything was back where it should be. YEY!!!!

. . . the amount of responses and suggestions I've had has been amazing. I certainly know which forum to come to from now on (and its not the Quark one!!!!)Hooray! We all love a happy outcome!

And very glad to have you here — come on back! :)